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Using Teachery's Built-In Payment Method (Stripe)

Stripe is the only payment processor we have a direct integration with.

To make your course selling process as smooth and simple as possible, we integrate with the (free) payment processor Stripe (available in 40+ countries - see full list and availability here).

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Teachery is not a Merchant of Record, but you can now start displaying tax in your payment pages with the use of Stripe Tax. 🤩

Other Payment Processors

PayPal

Please note that although PayPal is a permitted payment method on Stripe for those with accounts located in the European Economic Area (EEA), United Kingdom, or Switzerland, PayPal isn’t available to platforms like Teachery (without us building a full, direct integration - this is on our roadmap).

Other

If you’d prefer not to use Stripe, please consult this help doc for workarounds.

How does Stripe work and what are processing fees?

It doesn't cost you anything to create a new Stripe account, and you only pay a small 2.9% + $0.29 fee with every sale of your course.

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Processing "fees" are NOT the same as Transaction Fees. Processing fees are the industry standard for processing credit card or debit card payments. We don't make any money off these fees.

Example to explain processing fees

  1. You charge $100 for your course

  2. Your customer pays $100 via your Teachery Payment Page

  3. Stripe will process the payment and carve off $2.90 + $0.29 ($3.19)

  4. You will receive $96.81 for the course purchase 🎉

The difference between processing and transaction fees

  • 💳 Processing Fees - These are what ALL payment processors charge JUST to run credit/debit card payments for you. Whether you use PayPal, Thrivecart, etc, they all charge a fee to process an individual payment.

  • 👎 Transaction Fees - This is an additional fee that some evil course platforms charge you to make more money (we don't do that!)

Fee percentage for recurring payments

For Recurring Payment Pages created in Teachery (aka "payment plans"), the processing fee is just slightly higher at 3.4% + $0.29 for every charge in a subscription.

Based on the $100 course example above:

  1. If you charged $100/month for your course

  2. Instead of $3.19, the processing fee would be $3.69

  3. You will receive $96.31 for each month's payment 💰

The slightly higher processing fee not something we control, all payment processors charge a slightly higher fee for recurring payments.
 

🏦 How to connect your Stripe account in Teachery

  • Head to your Account Integrations page

  • Scroll down to find the Stripe Connect area

  • Click the Not Connected - Connect Now button and signup for a new Stripe account OR connect an existing Stripe account

  • Finish the connection and you're all set! ✅

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If you're running into any trouble after clicking the "Not Connected" or "Edit Connection" buttons, try visiting Stripe.com and logging in and out. Then come back to Teachery and try again.
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If you’re connecting an existing Stripe account, please be sure it’s the correct one before actively starting to sell items. Once you create recurring subscriptions in that account, switching out to another Stripe account is a complex process - not impossible, but complex and risky. 🫣

🎥 Watch our walk-through video on setting up Stripe in Teachery

The video below shows you the simple, step-by-step process. The Stripe interface may look different when you connect your account, but it's all essentially the same steps!

👋 A few notes about your Stripe account

Connection Delay

The option to connect with Stripe will only become available once your Teachery account has been verified, which typically happens within approximately 24 hours of account creation. Nothing is required from you during verification.

Please note that Teachery account verification is separate from any Stripe account setup or verification you may need to complete. For questions about that, please reach out to Stripe Support directly.

Connect Stripe Once

You only need to connect your Stripe account one time.

Single Stripe Account Connection

We only allow ONE Stripe account per Teachery account. If you need another Stripe account for another course you sell, you'll need to sign up for a second Teachery account.

Payout Schedule

Stripe will hold your money for 7 days for brand new accounts, and then you can change to daily transfers (do this in your Stripe.com Settings).

Sending Stripe Payment Receipts to Your Customers

You can, but don't have to, enable Stripe to send payment receipts - manage this in your Stripe.com Customer Email settings). You can also manage recurring payment plans (a.k.a subscription)’s invoice settings in your Stripe.com Billing settings. (Invoices only apply to recurring payment plans.)

Available Payment Methods

We do NOT currently have the ability to offer all of Stripe’s payment methods/products. Monitor our list of enabled payment methods which you can offer your customers via our new Payment Page Builder. A PayPal integration is on our roadmap - monitor this here.

Login to your Stripe.com Dashboard to...

  • See granular data on every course purchase

  • Easily see your revenue, net revenue, and revenue trends over time*

  • Find failed course charges and reattempt purchases

  • Use our Zapier integration to do even more fun things!

*Stripe has done a great job of showing sales and revenue data. While we show revenue data in your Teachery dashboard, we highly recommend using Stripe's reporting as well because it's so good!

📌 Recommendation: Test Your Payment Process!

We cannot stress this recommendation enough. If you want to see the exact experience (you and) your customers will have (and fully test your setup), purchasing your own course will be useful. You will get to see both sides of the transaction and ensure everything is working as it should.

(Psst! Using our new Payment Page Builder? Jump here.)

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When you do attempt a real purchase through your payment page, switch to another browser or incognito mode and be sure to use an email address that is NOT your course-creating Teachery account email address (use, for example, any other personal email address you might have).
  • While editing your Payment Page, click the Actions menu

  • Click the Copy Page URL

  • Open that Page URL in an Incognito or Private Window

  • Go through the entire checkout process!

If you want to refund your purchase at any point, you can do so via your test user’s Customer Profile via the Customers page.

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Stripe (or your chosen payment processor) will, like in any standard transaction, still charge you fees and refunding does not reverse these.

Instead of making a real payment, you can create yourself a 100%-off promo code just for testing purposes (be sure to make it a tricky promo code and/or consider limiting it to one use). But we still strongly recommend placing an order with a real payment to ensure welcome emails, Stripe receipts, refunds, etc. are all rendering/working as they should.

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