Bulk Importing Students Into Your Course (CSV Import)

While we'd love to give you the power to bulk add students into your course via a CSV file, there are a lot of things that can go wrong.  

Instead, we'll handle any bulk import for you and just need you to contact us (through the support chat bubble in the bottom right) with THREE things:

#1 Correctly formatted and named CSV file

If you do NOT have the First Name or Last Name of your customer, replace that field with their email address as well. We can’t accept files with blank fields, thank you!

Your CSV file should only have 3 columns of data in it:

• First Name

• Last Name

• Email Address

Please also name your CSV with the Teachery URL of your course.

You can find your Course Name in the Course Settings > Manage Options page while editing your course. An example filename would be: your-awesome-course.csv (if your course URL was your-awesome-course.teachery.co)

Here's what your CSV should look like:

Remember, if you do NOT have the First Name or Last Name of your customer, replace that field with their email address as well. We can’t accept files with blank fields, thank you!

#2 Which course we're adding your students to

Please be very clear in explaining which course you want your students added to. The Course Name is all we need for this.

If you are a Course Admin of another Teachery user submitting the Bulk CSV request, we'll need the email address associated with the main Teachery account as well.

#3 Do you want the imported students to receive your course's Welcome Email?

We HIGHLY recommend saying yes to this as it will make your life and your student's login process much smoother (our welcome emails include a "smart login URL" that essentially helps your users create a password and/or get logged-in).

If you choose not to send them, please be prepared to communicate important links to users in another way or handle any account access queries that you might receive from users (your Course Links page might prove handy here).

If you choose to send welcome emails, please ensure your emails are fully set up and enabled before reaching out to us. If some of your users do not receive their emails, you can resend individual emails and/or troubleshoot.

How long does the bulk CSV import take?

Once you’ve submitted everything we need via our support chat , we should be able to complete the import within 48 hours (Monday - Friday).

Note that this can also depend on the number of users and courses that are impacted. If you’re intending to migrate thousands of users at one time, please consider an alternative method of moving your users over or please otherwise reach out to us so that we can help you gauge how long a migration like this could take (it may need to be staggered).

In the future, we may allow course creators to import their own CSV files but for now, let us work the magic for ya!