Let's keep those customers of your course(s) happy! When they misplace the course Welcome Email or contact you frantically asking how to log back in or reset their password, we've got your back. 🤗

Where to find your Course Login URL

  • Login to Teachery >>
  • Click into the course they need a login link to >>
  • Click "Course Links" in the top left of the sidebar >>
  • Scroll down to Handy URLs for your students >>
  • Click the "Copy Link" button on the Course login URL >>
  • Give that URL to your student and they are good to go!

Resetting your Customer's Password

In the same Course Links page, there is a Password Reset URL you can give your customers if they forget their password.

  • 🔥 Hot Tip: You can also copy the Password Reset URL, open it in an Incognito or Private Window (logged out of Teachery) and submit your customer's email address to reset their password for them!

If your customer is still having trouble resetting their password you can manually set a temporary password for them...

  • Login to Teachery >>
  • Click "Customers" in the top navigation >>
  • Search your customer's email address >>
  • Click their customer record to open their Customer Profile >>
  • Click "Edit Customer" button >>
  • Click "Change Password" link text >>
  • Create a temporary password and hit the "Save" button >>
  • Send your customer the Login URL with their temporary password you created and they can log in and access the course! 👍

👉 After you've set a temporary password, we also recommend giving your customer the Account Settings URL. Once they've successfully logged in with the temporary password, they can use the Account Settings page to change their password.

💡 Did you know you can customize and style your Login and Password Reset pages in your course?

If you want to change the content on these admin pages, look for the "Login Pages" section of the course editor (in the left sidebar).

If you want to spruce up the look and feel of these admin pages, there's a section in the "Style Your Course" part of the Teachery editor that allows you to style these pages to your liking.

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