As email sending companies constantly try to fight against spam email and the ever-changing rules of large email companies (like Gmail, Apple Mail, etc), we have to make certain tweaks and changes to follow suit.

In this help doc, we are going to explain why you need a "Custom Domain Email" so we can send your Course Emails (Welcome Email, Course Completed Email, etc) on your behalf to your course customers.

⚠️ IMPORTANT #1: Your Teachery Account email address can be a @gmail, @yahoo, @hotmail, etc email address. That's not a problem at all! What we're talking about in this help doc is the email address that's used in your Course Emails.

🤗 IMPORTANT #2: We realize you may not be able to switch to a Custom Domain Email right away, so please note this is NOT a mandatory change, it's just something we highly recommend doing sooner rather than later.

🤔 Why do we require a Custom Domain Email to be used as the "From Email" in your Course Emails?

As mentioned at the start of this help doc, email sending companies are starting to require a custom domain email address as a mandatory item to send emails on your behalf.

If you use Mailchimp, ConvertKit, Flodesk, Drip, Active Campaign, etc, you've likely run into this already. Those email providers will not allow you to send emails using your @gmail (ex: jasonlovesdonuts@gmail.com) email address any longer. Instead, they'll require you to use a custom domain email (ex: sprinkles@jasonlovesdonuts.com).

❌ What you used to be able to use in the past: jasonlovesdonuts@gmail.com

✅ The type of email you need to use now: sprinkles@jasonlovesdonuts.com

Hopefully, that explanation gives you a clear understanding of what we mean by a custom domain email address! We want to help you avoid this error at all costs:

(That's the error we are seeing more and more often in our email sending provider when a course email fails to send due to the From Email being @gmail, @yahoo, etc.)

1️⃣ Already own a Custom Domain Email Address? Great! You're almost done!

If you already have a custom domain email address and it's not currently being used in your Teachery courses, then you're just a few simple steps away!

  1. Grab your custom domain email address (ex: hello@yourcustomdomain.com) and head into edit your course.

  2. Scroll down in the left sidebar of the course editor and click the Course Emails header, then select your Welcome Email.

  3. Find the From Email: and add your custom domain email address! The field will save automatically. ✅

  4. Look back in the left sidebar and repeat the previous step for any additional emails you see listed.

  5. You're all set! 👏👏

2️⃣ Have a Custom Domain but don't have a Custom Domain Email yet? You're close...

If you own a custom domain (ex: mydomainrocks.com) then you're in good shape and have done the hard part.

The next step is to find where in your custom domain provider (GoDaddy, Namecheap, Google Domains, wherever you bought your domain) you can create a custom domain email OR a simple forwarding email.

RECOMMENDED OPTION: Email Forwarding or Email Alias

Almost all custom domain providers have Email Forwarding or Email Alias as an included option with your domain. Essentially, all you're doing is creating an email address that will forward to a non-custom domain email. You're not actually setting up an email inbox or doing anything fancy like that.

Here's an example for Google Domains where I own the domain lovesllamas.com and have created an Email Forwarding to my personal @gmail email:

👉👉 I can now use jason@lovesllamas.com as the From Email in all my Teachery Course Emails. Hurray!

Now, all I'd have to do is go back to Step 1️⃣ above and follow the simple steps to add my custom domain email to all my Course Emails.

That will satisfy the email sender requirements and if anyone replies to that email address it will forward to my jason_123@gmail.com email address. Easy peasy!

NAMECHEAP EMAIL FORWARD EXAMPLE (they call it "Redirect Email")

You can find this in your Domain "Manage" area.

GODADDY EMAIL FORWARD EXAMPLE (extra steps 🙄)

If you use GoDaddy for your domain hosting, you'll need to read this GoDaddy help doc and learn how to add their FREE Email Forwarding "product" to your domain. It's a real dumb set of extra steps, but hey, that's GoDaddy for ya. Follow GoDaddy's help doc and you'll eventually create a new email forward via this archaic page:

3️⃣ Don't own a Custom Domain at all yet? It's time to grab one and then follow Step #2 above 🤗

Listen, we're not trying to force you into any big buying decision, but buying a domain is very affordable these days (some companies give you one for free if you already doing website hosting or anything else).

If you do NOT have a current website host, have never bought a custom domain before, and simply want our recommendation of a place to buy from? Our recommendation for buying a custom domain is with Google Domains.

Why do we love and recommend Google Domains? Here are a few reasons:

  • They have an extremely user-friendly interface

  • They do NOT try to upsell you with all kinds of offers and packages

  • It's very straightforward knowing what you're buying ( 😑❌ GoDaddy ❌👀)

  • Their domain pricing is very comparable to other sites ($12/yr for .com)

  • We're very well-versed in Google Domains and can easily help you!

📌 NOTE about Custom Domain extensions: When buying a custom domain (via Google Domains or ANY domain provider) you can use whatever domain extension you like: .com, .co, .net, .ninja, .biz, .pizza, any of them will work with our From Email requirements.

No matter where you buy your custom domain, once you have it, create an Email Forwarding or Email Alias record 👍 .

If you want to go a step further and actually set up a free email inbox with your custom domain, here's a good helpful guide on how to do that.

🌟 Additional (Advanced) Step: DKIM, SPF, and Email Verification

This is also not mandatory but if updating DNS records for a custom domain doesn't scare you too much, it is recommended. Think of this as further future-proofing your custom domain's ability to land in the inbox and avoid the spam/junk folders of your customers' email accounts.

Read our help doc on DKIM, SPF, and Email Verification here: https://help.teachery.co/en/articles/4789152-custom-email-sending-domain-setup-dkim-spf-and-email-verification

Did this answer your question?