Many email service providers (Outlook, Gmail, Yahoo, Hotmail, etc) have made it notoriously difficult for applications like Teachery who send what are called "transactional emails" (our Welcome Email or Course Completed Email or Lesson Unlocked Email).
It's not just Teachery that is affected by this, it's all services like Teachery that send email on your behalf.
If your customer uses Outlook, here's how to "Rescue" our emails from the Quarantine folder
The Quarantine folder is different from a spam or junk folder and it lives in a very hard-to-find place in Outlook, but we've got you covered!
Here are the instructions to send to your customer to find the Quarantine folder in their Outlook account:
Go to security.microsoft.com and login
Then click Email & collaboration in the sidebar
Then click Review
Then click Quarantine
Check the boxes next to the emails they want to receive and then choose the "Rescue" option
That should do the trick ✅
If your customer does not use Outlook, ask them to do a deeper search of Spam/Junk/Promotion folders
Email services like Gmail and Yahoo are filtering emails much more heavily these days. Your customer should be able to search "[email protected]" or "teacherymail" to find emails sent by Teachery.
Once they find emails in spam/junk/promotion folders, please ask your customer to whitelist the email addresses in those emails (or add them to their contacts).
If your customer still cannot find any emails
In their Teachery Customer Profile (go to Customers and search their email address), you can use the Actions button and "Resend Welcome Email" for any Course or Theme they've purchased.
If you've also tried resending the Welcome Email and they can't find that email, please use our support chat 💬 bubble in the bottom right of Teachery and send us the customer email address along with a message of what email they were supposed to receive.