--- title: "Revoking Access, Refunds, Deleting Customers, and other Customer Actions" description: "Also how to reset passwords, find your course login link, give your customer a billing update page, cancel payment subscriptions, and more!" url: https://help.teachery.co/en/articles/129-revoking-access-refunds-deleting-customers-and-other-customer-actions collection: "Customers" updated: 2026-08-04 language: en --- # Revoking Access, Refunds, Deleting Customers, and other Customer Actions Also how to reset passwords, find your course login link, give your customer a billing update page, cancel payment subscriptions, and more! There are many actions you can take on behalf of your customers. You can find customers by visiting your [Customer Activity](https://www.teachery.co/teach#customers) page and then searching the customer's name or email address. Click the customer's name after searching for them and you'll land on their _Customer Profile_. Here are all our available Customer ACTIONS... ## 👤 Edit Customer Name, Email, or Password If you need to update your customer's name, email address, or password, we give you the ability to do that. > **Info:** TIP: If you are changing a customer's email or password, we recommend using the Resend Welcome Email button (found in the Actions menu) on the Customer Profile page so they get a new Welcome Email with a new course login link. ![](https://staticfiles.gleap.io/ghelparticle/tYKPpWxpJXsswZ1YP4luVlKhFW4Si2t2XwwsfQCoQbLTliNFll8NbO8q7NsXyuhjC3YMeK1E2zI.jpg) ## 📬 Resend Welcome Email This will resend the initial [Welcome Email](https://help.teachery.co/en/articles/152-setting-up-your-welcome-email-and-course-completed-email.md) upon course purchase. You probably already customized this email inside your course editor in the "Course Emails" section of the left sidebar. > **Warning:** If your customer has mentioned they are NOT receiving your emails from Teachery, please [read this help doc](https://help.teachery.co/en/articles/181-customers-arent-receiving-teachery-emails.md). ![](https://staticfiles.gleap.io/ghelparticle/z9eD8iGLzNn1heBAbFGlnf2x9h2VzWKaC0MHyeSCu19vZuLDj2664f5ytqNg8KQlS4KyqxF0bO9.jpg) ## 🙅‍♂ Revoke Course Access > **Info:** Revoking access from a [**bundle**](https://help.teachery.co/en/articles/176-use-upsells-to-sell-a-course-bundle.md) or [**hub**](https://help.teachery.co/en/articles/149-how-to-setup-the-buy-all-courses-button-in-a-course-hub.md) **of courses**? Please read [**these instructions**](https://help.teachery.co/en/articles/176-use-upsells-to-sell-a-course-bundle.md#heading-8-revoking-access), it requires an additional step! By clicking this option in a customer profile you will be fully removing a their access to your course. **This will NOT refund any existing payments** and **will NOT cancel any recurring payment subscriptions** your customer might have. This _CAN_ be undone by clicking **Grant Access** (which appears only after you **Revoke Access**). Should the user attempt to access the course, they will hit an error-type page that states their access has been revoked and they will be prompted to reach out to you (the course creator) if they believe it to be an error. The user will no longer be included in the user count that displays beneath your course thumbnail on your _Teach_ page (but will be visible in your .CSV export of users with a _Revoked_ status). > **Info:** Revoking access may also be handy if a customer is seeking to repurchase a **course** for any reason. **Repeat purchases** are only possible once a customer has first been revoked. [_Products_](https://help.teachery.co/en/articles/229-quickly-sell-a-digital-download-with-teachery.md#heading-0-using-the-payment-page-builder), however, are possible to repurchase without revoking access. ![](https://staticfiles.gleap.io/ghelparticle/K6XycNcWPMArrZB20a995TvdclAP8XO77Wq4dk7M5pMtrsAmJlGizxG2Ku4loP9hLOznyQ4Tftq.jpg) ## ⛔️ Edit or Remove Course Expiration Date You can **edit/remove** a user’s course expiration date directly in the user’s unique _Customer Profile_ page. > **Error:** **IMPORTANT:** Removal of an expiration date **cannot be undone**. Your only alternative after that is to fully [revoke a user’s course access](https://help.teachery.co/en/articles/129-revoking-access-refunds-deleting-customers-and-other-customer-actions.md#heading-2-revoke-course-access) - that is, **expired** access is **not the same as revoked** access. ![](https://staticfiles.gleap.io/ghelparticle/alXtciWgM1fJLH3Y5YgR128fCdG4uhikrWIWvROaP0UL90CWJY2eOnQ92gkSjbDCkkigDkYAwiz.png) **We recommend first downloading a list of customer data** as it stands now, in case you ever need to refer back to a user’s original expiration date. You can do this from your _Teach_ page by selecting the CSV link for the relevant course. ![](https://staticfiles.gleap.io/ghelparticle/JZ7BUsfeYUYtQD2T9gO4bWVKgdEvXZWq96I2TT7arDc36JmocmizcVVPBuNlbp1TrFsZ8bmcpA3.png) ## 💸 Refund Course Payment You can refund a single payment OR you'll see individual payments for recurring payment purchases. Refunds can be done in full or a partial amount. You can refund any payments and refunding will **NOT** result in revoking access to your course. > **Error:** **IMPORTANT:** We recommend refunding payments via your Customer Profiles in Teachery instead of within your Stripe account because it keeps the records up to date in Teachery. ## ❌ Cancel Subscription If a customer has purchased your course via a [recurring payment page](https://help.teachery.co/en/articles/213-creating-payment-plans-or-recurring-payments.md) and you want to stop any future payments, use the _Cancel Subscription_ link available in your customer’s profile. **This will NOT refund your customer** and **will NOT revoke access**: Their recurring payments will simply come to an end. To also fully revoke access, please see the relevant section above. If you're looking for the [URL to give your customers](https://help.teachery.co/en/articles/182-logout-billing-account-settings-forgot-password-and-other-course-urls.md#heading-4-cancel-recurring-payments-url) so that they can self-cancel their recurring subscription, you can find it in the **_Course Links_ page** within the course editor (top of the left sidebar menu). This method **will** immediately **revoke** their access too. ## ⏸ Pause Subscription If a customer needs to have their subscription payment extended out into the future, you can do that using our Pause Subscription button (in the Customer Profile). You can [read more on pausing subscriptions here](https://help.teachery.co/en/articles/219-pausing-a-recurring-subscription-or-payment-plan.md). ## 🛑 Delete Your Customer We do not allow you to delete or edit your customers at this time. Should you need to do so, please contact us. ​ ## 👍 Use the Course Links page for other Customer Actions Many commonly needed URLs to help your customers can be found in the **Course Links** page within your course. This handy-dandy page can be found by: - Click into any Course or Theme from the main Courses & Themes dashboard - Look in the left sidebar for **Course Links** (click into it!) - Boom, you found the Course Links page! 👍👍 ![](https://staticfiles.gleap.io/ghelparticle/9QWNZ2oUz9vtOrs4iF6M2XjAl5rNRk0IBAm0iITnWf4CmCUftdigDudm0WvwptgANN6fPSZgK8x.jpg) ### Resetting your customer's password If your customer can't find the password reset page, you'll find the link in Course Links. If they've tried to reset their password and had trouble, it can usually boil down to one thing: **_Password reset links are only valid for 24 hours._**  You can read our separate help doc on [resetting your customer's password](https://help.teachery.co/en/articles/194-resetting-your-customers-password.md). ### Giving your customer the course login URL Hopefully, this one is self-explanatory now that you know where the Course Links page is. Copy the login URL and give it to your customer. You can read our separate help doc on [helping your customer's login](https://help.teachery.co/en/articles/148-finding-your-course-login-page.md). ### Helping your customer update their billing information This one is really easy! Just grab your course's login URL, but change the _login_ to **billing** on the end of the URL. Here's an example: - Login URL: yourawesomecourse.teachery.co/login - Billing URL: **yourawesomecourse.teachery.co/billing** * * * Hope that helps you address any customer issues you may be having! If you are still having issues, feel free to reach out to us to lend a hand 👋.